Frequently Asked Questions
Will I be able to bring my pet to live with me at Adelaide Place?
We understand that pets are beloved members of your family, and we're happy to welcome them to Adelaide Place. However, we do expect that you will take full responsibility for your pet, feeding, caring and walking him as required. Please ask about our pet policies before bringing your pet to live with you in your new home.
Can I bring my own furniture and personal accessories to decorate my new home?
Yes, of course. It wouldn't be your home if you weren't surrounded by your personal items. Adelaide Place suites have a kitchenette, microwave and small refrigerator. You are welcome to bring your own furniture, drapes, bed linens, towels, plants and anything else that will make you feel comfortable. There is plenty of storage space for your personal belongings too.
Is the building secure?
All doors are secured at night, and you will have your own personal key to come and go as you please. There is professional staff in the building 24 hours a day to ensure your security. They will be available to you at all times with the push of a button, and would be pleased to check on you through the night if you have any concerns.
Do you have an "emergency" call system to use in case of problems?
Absolutely. You will have access to our 24-hour Personal Assistance Response System. You may wear a personal pendant and pull cords are located in your suite and bathroom.
Will there be medication administration available?
Medication management services are available by our nursing staff at no extra charge.
I am not a morning person. Am I expected to come down for breakfast?
You are not required to come down for breakfast if you prefer to sleep in. All suites have a kitchenette so you can enjoy a private breakfast in your suite if you wish. You are welcome to bring in your own toaster oven and coffee maker as long as they meet CSA electrical standards. There is also a 24-hour café should you wish to come down and have fresh juice or hot beverages as well as baked goods or fruit at any time.
Are the suites air conditioned?
Every suite has individual heating and cooling control so you can set the room temperature to suit your own comfort level. Adelaide Place has air conditioning throughout.
Will I be able to bring my vehicle?
Yes, you are welcome to bring your car. Designated parking spaces will be available for licensed drivers who have their own vehicles. One space per suite will be provided.
How do I know you will protect my privacy?
Your name and home number will be shown on your door. However, to protect your privacy and to ensure security, we do not display a directory at the front door nor will staff give out your suite or phone number. We will be happy to provide you with more information regarding our privacy policies when you move in, or upon request.
Can I do my own laundry?
Yes. There are laundry facilities available on every floor of Adelaide Place for your personal use. You may also choose to have our staff do your laundry on a weekly basis, giving you more time to enjoy the things you would like do. There is a small extra charge for laundering of personal laundry.
What happens if I have a serious fall and require extra attention?
Provided our professional staff can safely care for you, you are free to access additional care services for a monthly fee. This way you can continue to live in your home at Adelaide Place where you're comfortable.
When can my friends and family visit?
Visiting hours are "anytime." However the front doors will be secured between 11:00 p.m. and 7:00 a.m. During these hours there is a doorbell located at the front door and staff will be available to open the doors when it rings.
Can I go out anytime I want?
You may come and go as you please. For fire and safety purposes, we simply ask that you sign-out when leaving and sign back in once you return. The sign-out/in book is located at the Front Desk.
Can I have my family or friend come for dinner?
Family and friends are welcome to join you in your home anytime. We ask that you notify the Front Desk so that they may ensure that a table is set up for your company, either in the Dining Room or the private Family Dining Room. Payment may be arranged through our Front Desk.
Can I have a family member stay with me?
Family and friends from out of town are welcome to enjoy a "hotel stay" with us, which will include meals at very reasonable rates provided there is a suite available at that time. If you have adequate extra space in your home, you are welcome to have a short-term guest stay for a limited amount of time. For fire and safety purposes we ask that you notify us of the arrival and departure dates of your guest.
Do I have to sign a lease?
We ask all residents to sign a lease in order to ensure everyone is aware of their rights and the standards of the community. At that time, the charges for all services will be explained and provided in writing so you are well-informed. However, you are not held to a long-term lease at any time, and we request only thirty days notice if you wish to leave Adelaide Place for any reason.
We're always here to help.
If you have any other questions, please don't hesitate to Contact us at any time.